Privacy Policy
Effective date: 28 April 2026.
This Privacy Policy explains how Trackio collects, uses, stores, and protects information when you use the Trackio mobile application, web platform, and related services.
Trackio is an asset tracking and operational visibility platform used by businesses to monitor equipment, vehicles, tags, gateways, sites, and service activity.
For the purposes of this Privacy Policy, “Trackio”, “we”, “us” and “our” refers to Trackio (Pty) Ltd
1. Contact details
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Trackio
Website: https://trackiohub.com
Email: support@trackiohub.com
Privacy contact: support@trackiohub.com
2. Information we collect
Depending on how your organisation uses Trackio, we may collect the following types of information.
Account and user information
We may collect information such as:
- Name
- Email address
- Phone number
- Organisation or company name
- User role and permissions
- Login and authentication information
This information is used to create and manage user accounts, control access to the platform, and provide support.
Device and app information
We may collect technical information from the device used to access the Trackio app, including:
- Device model
- Operating system
- App version
- Device identifiers
- IP address
- Log files
- Crash reports
- Usage activity within the app
This helps us operate, secure, troubleshoot, and improve the app.
Location information
The Trackio app may collect location information where this is required for app functionality, including:
- GPS location from the mobile device
- Location linked to asset installation, scanning, servicing, or operational events
- Location linked to gateways, vehicles, BLE tags, sensors, and tracked assets
Location information is used to support asset tracking, site verification, service verification, installation records, and operational reporting.
Where required by the operating system, the app will request permission before accessing device location.
Bluetooth and nearby device information
The Trackio app may use Bluetooth or Bluetooth Low Energy scanning to detect Trackio tags, sensors, beacons, gateways, or other authorised tracking devices.
This may include:
- BLE tag identifiers
- Signal strength
- Time of detection
- Associated asset or device records
- Location at the time of detection, where location permission has been granted
This information is used to link tags to assets, verify installations, detect assets nearby, and support asset tracking workflows.
Camera and photo information
The app may request access to the device camera or photo library to allow users to upload images for operational purposes, such as:
- Asset installation photos
- Asset identification photos
- Proof of service photos
- Site or equipment photos
Photos are used only for the operational purpose for which they are uploaded.
Asset, site, and operational data
Trackio may collect and process operational data such as:
- Asset names, identifiers, and statuses
- Gateway and tracking device identifiers
- Site names and locations
- Client and organisation records
- Installation records
- Service records
- Movement records
- Sensor readings
- Timestamps and event history
This data is used to provide tracking, reporting, dashboards, alerts, and operational visibility to authorised users.
3. How we use information
We use the information we collect to:
- Provide the Trackio app and platform
- Authenticate users and manage account access
- Link tracking devices, tags, sensors, vehicles, assets, and sites
- Show asset locations, movements, and service activity
- Generate operational dashboards and reports
- Send relevant alerts and notifications
- Provide technical support
- Troubleshoot errors and improve reliability
- Maintain security and prevent unauthorised access
- Comply with legal, regulatory, or contractual obligations
We do not use personal or sensitive user data for advertising purposes.
4. How we share information
We may share information with the following types of parties where necessary to provide and support the Trackio service:
Your organisation
Trackio is primarily a business platform. Information captured through the app may be visible to authorised users within your organisation, depending on their role and permissions.
Service providers
We may use trusted third-party service providers for hosting, cloud infrastructure, databases, analytics, communications, error monitoring, maps, and support tools.
These service providers only receive information where necessary to provide services to Trackio and are expected to protect that information appropriately.
Legal and compliance purposes
We may disclose information where required to comply with applicable law, regulation, legal process, or a valid request from a competent authority.
Business transfers
If Trackio is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
We do not sell personal or sensitive user data.
5. Data security
We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure transmission of data using encryption where appropriate
- Access controls and user permissions
- Authentication controls
- Restricted access to production systems
- Monitoring and logging
- Secure cloud infrastructure
- Regular review of platform security
No method of transmission or storage is completely secure, but we work to protect information using commercially reasonable safeguards.
6. Data retention
We retain information for as long as necessary to provide the Trackio service, support your organisation's operational needs, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of data, the organisation's configuration, contractual requirements, and legal requirements.
Where information is no longer required, we will delete it, anonymise it, or securely retain it only where we have a legitimate reason to do so.
7. Account deletion and data deletion
Users or organisations may request deletion of an account or associated data by contacting us at:
Where a deletion request is made, we will process the request in line with applicable law, contractual obligations, and legitimate operational or compliance requirements.
Some information may need to be retained for a limited period where required for security, legal, audit, billing, fraud prevention, or operational reasons.
If your Trackio account is managed by your employer or organisation, you may need to contact your organisation's administrator to request account changes or deletion.
8. Permissions used by the app
The Trackio app may request certain permissions depending on the features used.
Location permission
Used for asset tracking, site verification, installation records, scanning workflows, and operational event logging.
Bluetooth permission
Used to detect and interact with Trackio BLE tags, sensors, beacons, or other authorised nearby devices.
Camera permission
Used to capture installation photos, asset photos, proof of service photos, and other operational images.
Notifications permission
Used to send operational alerts, reminders, or important app notifications.
The app will request permissions where required by the device operating system. Some features may not work correctly if permissions are not granted.
9. Children's privacy
The Trackio app is intended for business and operational use. It is not directed at children and is not intended for use by children under the age of 13.
We do not knowingly collect personal information from children.
10. International data processing
Your information may be processed and stored in countries other than the country in which you are located. Where this happens, we take reasonable steps to ensure that information is handled in accordance with this Privacy Policy and applicable data protection laws.
11. Your rights
Depending on your location and applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Object to or restrict certain processing
- Request a copy of your information
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at:
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.
Continued use of the Trackio app or services after changes are published means that the updated Privacy Policy applies.
13. Summary
Trackio collects and processes user, device, location, Bluetooth, camera, and operational data only to provide asset tracking, service verification, installation, reporting, support, and related business functionality.
We do not sell personal or sensitive user data.