Subprocessors
Last updated: .
Trackio uses the following providers to deliver and support its services. The table includes subprocessors and supporting services whose different roles are noted below. Locations show where data is primarily hosted or stored, or where engineering access takes place. Some processing and support may take place in other countries.
Scroll the table horizontally to see all four columns.
| Provider | Category | Function | Location |
|---|---|---|---|
| Render | Infrastructure | Application, database and self-hosted reporting hosting. | EU |
| Google Cloud | Infrastructure | Database backups, image and object storage, and telemetry messaging. | EU |
| Digital Matter Pty Ltd | Device services | Device management and telemetry relay for supported gateways. | USA |
| Sentry | Monitoring | Application error reporting, diagnostics and session replay. | EU |
| Datadog | Monitoring | Application and infrastructure monitoring, logs and session replay. | EU |
| Twilio SendGrid | Communications | Transactional and service email delivery. | USA |
| Mapbox | Mapping | Map display and related requests. Also acts independently for certain usage and billing data. | USA; global delivery |
| Google Workspace | Customer support | Support correspondence, documents and collaboration, including customer personal information where supplied. | EU |
| Orion Labs (Pty) Ltd | Engineering and support | Authorised engineering, maintenance and technical support. | RSA |
| Granola | Meeting notes and AI | Meeting transcription, summaries and note storage; a subprocessor where meeting content includes personal information processed on a customer's behalf. | USA |
| OpenAI, LLC | AI assistance | AI products and services (no Customer Data is used to train third-party LLMs) | USA |
| Anthropic PBC | AI assistance | AI products and services (no Customer Data is used to train third-party LLMs) | USA |
| Google Maps Platform / Places | Address search | Address search and autocomplete; acts as an independent controller. | Global |
| Slack | Internal operations | System-only operational alerts; no customer personal information in this use. | USA |
| GitHub | Development | Source code and platform issue tracking; current use does not include customer support personal information. | USA |
Any notice or approval requirements under your agreement with Trackio continue to apply.
For questions, contact support@trackiohub.com.